Our Commitments
Our 6 commitments to you
Itrust is a Safety-First company. We want you to feel confident and secure on Itrust, so these are the commitments you can always expect from us.
No Commission Fees
No account minimums or commissions.
We pioneered, and will continue to offer, commission-free trading to enable access for everyone.
We believe that everyone should have equal access to financial tools. Regardless of how much money you intend to invest, you will not be charged account minimums or commissions to buy or sell stocks, ETFs, or options on Itrust.
Note: other fees still apply.
Extra Protection
Your money is protected.
We provide protection for your holdings.
Itrust Investment and Itrust Securities are members of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.
In addition to SIPC protection, Itrust provides its brokerage customers with additional "excess of SIPC" coverage through certain underwriters at Lloyd’s of London, which provides an aggregate of $100 million of coverage—up to $1.5 million for cash and $10 million for securities per customer. The excess coverage would only be triggered when SIPC coverage is exhausted.
Note: Like SIPC coverage, this “excess of SIPC” policy does not protect against a loss in the market value of securities.
If you are enrolled in Cash Management, please note that your cash is covered by SIPC until it is swept to a program bank. Your cash is not covered by SIPC when on deposit at a program bank, but is instead protected by FDIC insurance up to a total of $1.25 million—or up to $250,000 per bank, subject to FDIC rules.
Cryptocurrency investments through Itrust Crypto are not protected by SIPC or FDIC. We carry crime insurance that covers a portion of the cryptocurrency held across our storage systems against losses from theft, including cybersecurity breaches. The policy is underwritten by certain underwriters at Lloyd’s of London, the world’s leading insurance marketplace.
High Security Standards
Dedicated to maintaining the highest security standards.
We will cover 100% of direct losses due to unauthorized activity in your accounts.
We’re committed to keeping your account safe, so we offer robust security tools and a promise to fully reimburse direct losses that happen due to unauthorized activity that is not your fault. That includes cash, securities held through Itrust Investment, and cryptocurrencies held through Itrust Crypto.
- Keep account log-in credentials, such as your password, private. If you provide someone else with your account log-in credentials, or give someone else the authority to execute transactions on your account, any resulting activity on your account may be considered authorized.
- Report any unauthorized activity to us as soon as possible after the information is posted to your account, and actively cooperate with Itrust during its review.
- Keep your account information up to date.
Itrust also highly encourages you to practice safe cybersecurity habits. For example, you should enable 2-Factor Authentication in the app and use a unique password different from your other online accounts. You can read more about how we help protect your account and security best practices here.
“Unauthorized activity” does not include activity (e.g., trades, deposits, withdrawals, or changes in personal information) undertaken by you or at your request or by anyone else to whom you have provided access to your account or your account information. Itrust is not liable for actions taken by third parties if you are grossly negligent in handling your personal information or account access credentials. Coverage does not include losses due to market activity or your own trading, lost opportunity costs, lost profits, indirect losses, legal fees, taxes, or non-monetary losses.
Dedicated Support
Here to help.
Our dedicated team of customer support professionals are available to answer your questions.
We aim to respond to you as quickly as possible to resolve issues fast. We have a growing team of hundreds of registered financial representatives across the US who are focused on one thing: you.
Transparency
A transparent business model.
We primarily make money from rebates from market makers, Robinhood Gold, stock loan, income from cash, and our Cash Management brokerage feature.
Earning revenue allows us to offer you a range of financial products and services at low cost, including commission-free trading.
You can learn more about how we make money here.
Other fees may apply.
Quarterly reports that disclose where we route securities orders and the nature of our routing relationships with securities market makers, including any payment for order flow arrangements, are publicly available here.
Quality Execution
Execution quality.
We’re committed to seeking a quality execution for every securities order. We perform regular and rigorous reviews of the execution quality you receive from our securities market makers, including the execution price, speed, and price improvement.
While there is no specific formula to determine execution quality, the execution of your securities orders is regularly reviewed and analyzed by our Best Execution Committee, and we use a widely-used independent provider of best execution analytics software to review our execution quality. To help ensure we have a fair system, all market makers we partner with pay us rebates at the same rate.
Quarterly reports that disclose where we route orders and the nature of our routing relationships, including any payment for order flow arrangements, are publicly available here.